Frequently asked questions
Booking, fares, payment, cancellation: answers to the questions we hear most often.
How do I book a taxi?
Online in three steps (trip, vehicle and price, your details), by phone on +33 3 88 122 122 or via WhatsApp, 24/7.
Can I book for a departure within 24 hours?
Yes, by phone: online booking is available for departures at least 24 hours ahead. For a sooner departure, call +33 3 88 122 122.
How is the fare calculated?
Fares follow the regulated Bas-Rhin taxi rate: a pick-up charge, a day or night price per kilometre and any extras. The minimum fare is €8, as set by the prefecture’s regulated rate. The booking form shows an estimate before you confirm.
Which payment methods do you accept?
Card on board, Apple Pay, Google Pay and cash at the end of the ride. Companies can open an account with monthly invoicing.
How do I cancel or change a booking?
By phone, WhatsApp or email. Cancellation is free up to 24 hours before departure; between 24 and 6 hours before, 50% of the fare is due; within 6 hours, 100%. Changes are free up to 12 hours before.
Do you have child seats?
Yes, on request: mention it in the booking comment or on the phone.
What if my flight is delayed?
Add your flight number when you book: we track your flight and adjust the pick-up time.
Can you take a group?
Yes: our van seats up to 8 passengers with luggage, and the people carrier up to 6.
Do you drive to Germany?
Yes: Frankfurt and Karlsruhe/Baden-Baden airports, and Europa-Park. We also serve EuroAirport Basel-Mulhouse.
Do you charge for luggage?
Three pieces per passenger are included. Beyond that, €2 per item applies.
Are you available at night and on Sundays?
Yes, 24/7 including public holidays. The night rate applies from 7 pm to 7 am, on Sundays and public holidays.
Where to next?
Get an estimated fare online in seconds, or book by phone 24/7.